Return & Refund Policy
Last updated: 01/07/2026
Thank you for shopping with us. We are committed to providing high-quality products and a smooth shopping experience. Please read our Return and Refund Policy carefully.
1. Returns
We accept returns within 7–14 days of delivery. To be eligible for a return:
- ✔ Item must be unused and in original condition
- ✔ Item must be in original packaging
- ✔ Proof of purchase is required
Items that do not meet these conditions may not be accepted for return.
2. Non-Returnable Items
The following items cannot be returned:
- ✖ Gift cards
- ✖ Downloadable or digital products
- ✖ Personalized or custom-made items
- ✖ Items marked as final sale
3. Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund.
If approved, your refund will be processed within 5–10 business days to your original payment method.
Please note that depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.
4. Exchanges
We only replace items if they are defective, damaged, or incorrect.
If you need an exchange, please contact us with your order details and evidence (such as photos).
5. Shipping Returns
Customers are responsible for return shipping costs unless the item received was damaged or incorrect.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
6. Late or Missing Refunds
If you haven’t received your refund:
- ✔ Check your bank account again
- ✔ Contact your credit card provider
- ✔ Contact your bank
If you have done all of the above and still have not received your refund, please contact us.
7. Contact Us
If you have any questions about our Return and Refund Policy, please contact us:
📧 Email: refunds@yangoro.com
👉 Chat on WhatsApp